Payments/Cancellations

Thank you for choosing our services. We understand that travel plans can sometimes change unexpectedly. To ensure transparency for all our customers and drivers, we have established the following cancellation policy.

Payments

Please note that the full amount for your route/transfer booking will be charged and processed 48 hours before your route/transfer. This prepayment secures your vehicle and driver for the specified date and time.

You can pay using your debit/credit card via the Viva.com billing system. Learn more about Viva.com here.

Cancellations

Cancellations made more than 48 hours before the scheduled route/transfer:
If you need to cancel your booking, you can do it more than 48 hours before the scheduled pickup time. You will not be charged anything since you will not pay anything until then.

Cancellations made within 48 hours of the scheduled route/transfer:
For cancellations made within 48 hours of your scheduled transfer time (including the 48-hour mark), or in the case of a no-show, no refund will be issued. This is because the vehicle and driver have been reserved and scheduled exclusively for your route, making it impossible to reschedule them on such short notice.

How to Cancel:
To cancel your booking, please send us an email with your booking ID, requesting the cancellation. Make sure you receive confirmation of your cancellation to ensure it has been processed.

By proceeding with your booking, you acknowledge and agree to these terms. If you have any questions or need further clarification, please do not hesitate to contact us.